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Switching & IN Solutions
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A Service Switch with ACD (Automatic Call Distribution) features allows the operation of Virtual Call Centres. This solution addresses operators who want to address the Call Centre market for small and medium-sized entreprises. Entreprises can use network-centric ACD features without investing in their own Call Centre
infrastructure.
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Phone calls sponsored by customized advertisement.
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Voice Portals
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An Interactive Voice Response with Speech technology for better Customer Service. And the Call Centre can focus on more important issues. CTI LABS' Voice Portal is based on VoiceXML that gives access to Internet content as well.
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Voice Dialing & Speech Recognition
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Instead of dialing phone numbers, you can speak the name of the desired party into the phone. Based on industry-leading Speech technology the call is transferred to the desired party.
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Network-centric Voice Mail systems are easy to use and to maintain. Incoming messages can be stored and/or forwarded to another destination and can be notified via an SMS.
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Universal Number users can always be reached on the same number. The Call Manager can screen incoming calls and forward or block them according to the profile. Users can manage their personal call routing and message forwarding profile.
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